DELIVERY OPTIONS & CHARGES
Monae Beauty® orders are shipped and delivered from Monday to Friday, excluding major public holidays. All orders are subject to authorization, only authorized orders will be processed and shipped.
Below are the shipping service and delivery times for your Monae Beauty® package.
Standard Delivery Option. Most orders shipped via Standard Delivery are delivered within 1 – 2 business days (West Malaysia) and 3 – 4 business days (East Malaysia) from the order’s ship date. Orders cannot be shipped to P.O. Box addresses.
Shipments to Other Countries. We are now support shipping deliveries to Singapore, Australia, United States and United Kingdom.
Please note for Malaysia Delivery: All orders require a signature upon delivery. If you are not there to sign for your order, we will deliver for the second attempt. If both deliveries failed (1st and 2nd attempt), the parcel will be placed temporarily (around 7 working days) at the Pos Laju branch (“refer to the note from Pos Laju delivery attempt”) before the product bounce back to our warehouse. Strictly no refund if customer have no intention to retrieve their parcel, or if customer wants a second delivery, the delivery cost will be charged on customer’s bill.
Monae Beauty® ships all orders from Kuala Lumpur, Malaysia. Delivery lead times will be based on location. Delivery areas further away from Klang Valley (Kuala Lumpur/ Petaling Jaya) and rural addresses will result in longer lead times.
Delivery Rules and Restrictions
All orders received will be dispatched the next business day for standard delivery. (Depending on stock availability and/or order confirmation).
Orders are processed and shipped on business days only (Monday through Friday, excluding national / states holidays).
All orders require a signature upon delivery. If you are not there to sign for your order, we will delivery on the next day. To ensure secure and undamaged delivery of your order, our delivery company will not be able to leave your order at the address.
To ensure that there are no mistakes with addresses and to check that our delivery company has all the correct details, please check that all shipping information is correct.
Deliveries to international addresses
We’re sorry Monae Beauty® only delivers online orders within Malaysia, Singapore, Australia, United States and United Kingdom.